Last Updated: October 12, 2026

1. Overview

At Capital Media Hub, we prioritize transparency and operational security for media buyers and advertisers. This Refund and Replacement Policy outlines terms regarding security deposits, unspent ad wallet balances, and replacement accounts.

2. Unspent Ad Spend Wallet Balances

  • 100% Protection: Any unspent, verified ad balance funded into your Capital Media Hub wallet remains your property.
  • Voluntary Account Closure: If you choose to stop advertising with compliant creatives, you may request a refund of your remaining unspent balance. Approved balance refunds are processed within 3 to 5 business days via the original payment method or crypto (USDT) transfer.

3. Setup Fees & Security Deposits

  • Account Provisioning Fees: One-time setup fees cover direct technical onboarding, whitelisting, and business center linking, and are non-refundable once account credentials/invitations have been successfully delivered.
  • Refundable Security Deposits: Where a security deposit is collected, it is 100% refundable upon contract termination, provided no negative billing balance or unpaid ad spend remains.

4. Account Replacement Guarantee

We provide a 24-Hour Replacement Guarantee under the following conditions:

  • The allocated account experiences a platform-level suspension before your first ad launch.
  • The suspension is verified to be a technical or identity false positive, unrelated to advertiser creative violations.
  • In eligible cases, we migrate your unspent wallet balance to a freshly verified agency account at zero additional setup charge.

5. Ineligible Refund Scenarios

Refunds and free replacements will not be issued if:

  • The account is banned due to intentional promotion of black-hat, prohibited, or fraudulent content violating third-party platform terms.
  • Ad spend was already consumed and delivered by the ad network (impressions/clicks rendered).

6. How to Request a Refund or Replacement

Submit your request with Account ID, Business Center ID, and registered email to:

  • Support Desk: support@capitalmediahub.com
  • Telegram Specialist: https://t.me/tikokads2000